BlackBerry Torch 9810 Help

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BlackBerry Torch 9810 Smartphone

Version: 7.1

User Guide

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Published: 2012-09-20

SWD-20120920121231893

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Contents

Quick Help ................................................................................................................................................... 9

Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 27
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 41

Tips and shortcuts ...................................................................................................................................... 46

Tips: Doing things quickly ........................................................................................................................... 46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps ...................................................................................................................................... 48
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 49
Tips: Freeing space to optimize your smartphone's performance ................................................................. 50
Tips: Updating your software ...................................................................................................................... 51
Tips: Keeping your information safe ............................................................................................................ 51
Tips: Managing indicators ........................................................................................................................... 52
Shortcuts: Phone ........................................................................................................................................ 53
Shortcuts: Messages .................................................................................................................................. 54
Shortcuts: Files and attachments ................................................................................................................ 55
Shortcuts: Typing with the physical keyboard .............................................................................................. 56
Shortcuts: Typing with the touch screen keyboard ...................................................................................... 57
Shortcuts: Media ........................................................................................................................................ 58
Shortcuts: Browser ..................................................................................................................................... 60
Shortcuts: Search ....................................................................................................................................... 61
Shortcuts: Maps ......................................................................................................................................... 62
Shortcuts: Calendar .................................................................................................................................... 62
Troubleshooting: Shortcuts ......................................................................................................................... 63

Phone ........................................................................................................................................................ 64

How to: Phone ............................................................................................................................................ 64
Troubleshooting: Phone .............................................................................................................................. 83

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Voice commands ........................................................................................................................................ 87

How to: Voice commands ........................................................................................................................... 87
Troubleshooting: Voice commands ............................................................................................................. 89

Messages ................................................................................................................................................... 91

How to: Messages application .................................................................................................................... 91
Troubleshooting: Messages application .................................................................................................... 127

Files and attachments .............................................................................................................................. 133

How to: Files ............................................................................................................................................ 133
Troubleshooting: Files .............................................................................................................................. 140

Media ...................................................................................................................................................... 141

How to: Media .......................................................................................................................................... 141
Troubleshooting: Media ............................................................................................................................ 158

Ring tones, sounds, and alerts .................................................................................................................. 161

How to: Ring tones, sounds, and alerts ...................................................................................................... 161
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 165

Browser ................................................................................................................................................... 166

How to: Browser ....................................................................................................................................... 166
Tips: Browser ........................................................................................................................................... 179
Troubleshooting: Browser ......................................................................................................................... 181

Calendar .................................................................................................................................................. 182

How to: Calendar ...................................................................................................................................... 182
Tips: Calendar .......................................................................................................................................... 191
Troubleshooting: Calendar ....................................................................................................................... 192

Contacts .................................................................................................................................................. 194

How to: Contacts ...................................................................................................................................... 194
Troubleshooting: Contacts ........................................................................................................................ 203

Clock ....................................................................................................................................................... 205

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How to: Clock ........................................................................................................................................... 205
Troubleshooting: Clock ............................................................................................................................. 209

Tasks and memos .................................................................................................................................... 210

Create a task or memo .............................................................................................................................. 210
Send a task or memo ................................................................................................................................ 210
Change or delete a task or memo .............................................................................................................. 210
Change the status of a task ....................................................................................................................... 211
Hide completed tasks ............................................................................................................................... 211
Show tasks in the calendar ....................................................................................................................... 211
Synchronizing tasks and memos ............................................................................................................... 212
About categories ...................................................................................................................................... 214
Categorize a contact, task, or memo ......................................................................................................... 214
Create a category for contacts, tasks, or memos ....................................................................................... 214
Turn off the prompt that appears before you delete items .......................................................................... 215

Typing ...................................................................................................................................................... 216

How to: Typing ......................................................................................................................................... 216
Troubleshooting: Typing ........................................................................................................................... 225

Keyboard ................................................................................................................................................. 227

How to: Keyboard ..................................................................................................................................... 227

Language ................................................................................................................................................. 231

How to: Language .................................................................................................................................... 231
Troubleshooting: Language ...................................................................................................................... 233

Screen display .......................................................................................................................................... 234

How to: Screen display ............................................................................................................................. 234
Troubleshooting: Screen display ............................................................................................................... 239

GPS technology ........................................................................................................................................ 241

How to: GPS technology ........................................................................................................................... 241
Troubleshooting: GPS technology ............................................................................................................. 243

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Compass .................................................................................................................................................. 244

How to: Compass ..................................................................................................................................... 244

Maps ....................................................................................................................................................... 246

How to: Maps ........................................................................................................................................... 246
Personalize: Maps .................................................................................................................................... 250
Troubleshooting: Maps ............................................................................................................................. 252

Applications ............................................................................................................................................. 253

How to: Applications ................................................................................................................................ 253
Troubleshooting: Applications .................................................................................................................. 255

BlackBerry ID ........................................................................................................................................... 259

How to: BlackBerry ID .............................................................................................................................. 259

BlackBerry Device Software ...................................................................................................................... 261

How to: BlackBerry Device Software ......................................................................................................... 261
Troubleshooting: BlackBerry Device Software ........................................................................................... 263

Manage Connections ................................................................................................................................ 265

Mobile network ........................................................................................................................................ 265
Wi-Fi technology ....................................................................................................................................... 272

Mobile Hotspot mode ............................................................................................................................... 282

How to: Mobile Hotspot mode ................................................................................................................... 282
Troubleshooting: Mobile Hotspot mode .................................................................................................... 285

Bluetooth technology ............................................................................................................................... 286

How to: Bluetooth technology ................................................................................................................... 286
Troubleshooting: Bluetooth technology ..................................................................................................... 294

Media server ............................................................................................................................................ 297

How to: Media server ................................................................................................................................ 297

Smart accessories .................................................................................................................................... 299

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About the Smart Accessories application .................................................................................................. 299
Set up a new dock .................................................................................................................................... 299
Change a dock profile ............................................................................................................................... 300
Delete a saved dock profile ....................................................................................................................... 300

Power and battery .................................................................................................................................... 301

How to: Power and battery ........................................................................................................................ 301
Troubleshooting: Power and battery .......................................................................................................... 305

Storage space and media cards ................................................................................................................ 306

How to: Storage space and media cards ................................................................................................... 306
Troubleshooting: Storage space and media cards ..................................................................................... 312

Search ..................................................................................................................................................... 314

How to: Search ......................................................................................................................................... 314
Troubleshooting: Search ........................................................................................................................... 318

Security ................................................................................................................................................... 320

How to: Security ....................................................................................................................................... 320
Troubleshooting: Security ......................................................................................................................... 350

Service books and diagnostic reports ........................................................................................................ 353

Run, view, send, or delete a diagnostic report ........................................................................................... 353
Accept, delete, or restore a service book ................................................................................................... 353
Set a default recipient for diagnostic reports ............................................................................................. 354
Find your smartphone model number and version of the BlackBerry Device Software ................................ 354
I can't run or submit a diagnostic report .................................................................................................... 354

Synchronization ....................................................................................................................................... 356

How to: Synchronization ........................................................................................................................... 356
Troubleshooting: Synchronization ............................................................................................................. 359

Accessibility options ................................................................................................................................. 361

How to: Accessibility ................................................................................................................................ 361

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Calculator ................................................................................................................................................ 367

Use the calculator .................................................................................................................................... 367
Convert a measurement ........................................................................................................................... 367

Glossary ................................................................................................................................................... 368

Legal notice ............................................................................................................................................. 370