BlackBerry Torch 9810 Smartphone
Version: 7.1
User Guide
Published: 2012-09-20
SWD-20120920121231893
Contents
Quick Help ................................................................................................................................................... 9
Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 27
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 41
Tips and shortcuts ...................................................................................................................................... 46
Tips: Doing things quickly ........................................................................................................................... 46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps ...................................................................................................................................... 48
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 49
Tips: Freeing space to optimize your smartphone's performance ................................................................. 50
Tips: Updating your software ...................................................................................................................... 51
Tips: Keeping your information safe ............................................................................................................ 51
Tips: Managing indicators ........................................................................................................................... 52
Shortcuts: Phone ........................................................................................................................................ 53
Shortcuts: Messages .................................................................................................................................. 54
Shortcuts: Files and attachments ................................................................................................................ 55
Shortcuts: Typing with the physical keyboard .............................................................................................. 56
Shortcuts: Typing with the touch screen keyboard ...................................................................................... 57
Shortcuts: Media ........................................................................................................................................ 58
Shortcuts: Browser ..................................................................................................................................... 60
Shortcuts: Search ....................................................................................................................................... 61
Shortcuts: Maps ......................................................................................................................................... 62
Shortcuts: Calendar .................................................................................................................................... 62
Troubleshooting: Shortcuts ......................................................................................................................... 63
Phone ........................................................................................................................................................ 64
How to: Phone ............................................................................................................................................ 64
Troubleshooting: Phone .............................................................................................................................. 83
Voice commands ........................................................................................................................................ 87
How to: Voice commands ........................................................................................................................... 87
Troubleshooting: Voice commands ............................................................................................................. 89
Messages ................................................................................................................................................... 91
How to: Messages application .................................................................................................................... 91
Troubleshooting: Messages application .................................................................................................... 127
Files and attachments .............................................................................................................................. 133
How to: Files ............................................................................................................................................ 133
Troubleshooting: Files .............................................................................................................................. 140
Media ...................................................................................................................................................... 141
How to: Media .......................................................................................................................................... 141
Troubleshooting: Media ............................................................................................................................ 158
Ring tones, sounds, and alerts .................................................................................................................. 161
How to: Ring tones, sounds, and alerts ...................................................................................................... 161
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 165
Browser ................................................................................................................................................... 166
How to: Browser ....................................................................................................................................... 166
Tips: Browser ........................................................................................................................................... 179
Troubleshooting: Browser ......................................................................................................................... 181
Calendar .................................................................................................................................................. 182
How to: Calendar ...................................................................................................................................... 182
Tips: Calendar .......................................................................................................................................... 191
Troubleshooting: Calendar ....................................................................................................................... 192
Contacts .................................................................................................................................................. 194
How to: Contacts ...................................................................................................................................... 194
Troubleshooting: Contacts ........................................................................................................................ 203
Clock ....................................................................................................................................................... 205
How to: Clock ........................................................................................................................................... 205
Troubleshooting: Clock ............................................................................................................................. 209
Tasks and memos .................................................................................................................................... 210
Create a task or memo .............................................................................................................................. 210
Send a task or memo ................................................................................................................................ 210
Change or delete a task or memo .............................................................................................................. 210
Change the status of a task ....................................................................................................................... 211
Hide completed tasks ............................................................................................................................... 211
Show tasks in the calendar ....................................................................................................................... 211
Synchronizing tasks and memos ............................................................................................................... 212
About categories ...................................................................................................................................... 214
Categorize a contact, task, or memo ......................................................................................................... 214
Create a category for contacts, tasks, or memos ....................................................................................... 214
Turn off the prompt that appears before you delete items .......................................................................... 215
Typing ...................................................................................................................................................... 216
How to: Typing ......................................................................................................................................... 216
Troubleshooting: Typing ........................................................................................................................... 225
Keyboard ................................................................................................................................................. 227
How to: Keyboard ..................................................................................................................................... 227
Language ................................................................................................................................................. 231
How to: Language .................................................................................................................................... 231
Troubleshooting: Language ...................................................................................................................... 233
Screen display .......................................................................................................................................... 234
How to: Screen display ............................................................................................................................. 234
Troubleshooting: Screen display ............................................................................................................... 239
GPS technology ........................................................................................................................................ 241
How to: GPS technology ........................................................................................................................... 241
Troubleshooting: GPS technology ............................................................................................................. 243
Compass .................................................................................................................................................. 244
How to: Compass ..................................................................................................................................... 244
Maps ....................................................................................................................................................... 246
How to: Maps ........................................................................................................................................... 246
Personalize: Maps .................................................................................................................................... 250
Troubleshooting: Maps ............................................................................................................................. 252
Applications ............................................................................................................................................. 253
How to: Applications ................................................................................................................................ 253
Troubleshooting: Applications .................................................................................................................. 255
BlackBerry ID ........................................................................................................................................... 259
How to: BlackBerry ID .............................................................................................................................. 259
BlackBerry Device Software ...................................................................................................................... 261
How to: BlackBerry Device Software ......................................................................................................... 261
Troubleshooting: BlackBerry Device Software ........................................................................................... 263
Manage Connections ................................................................................................................................ 265
Mobile network ........................................................................................................................................ 265
Wi-Fi technology ....................................................................................................................................... 272
Mobile Hotspot mode ............................................................................................................................... 282
How to: Mobile Hotspot mode ................................................................................................................... 282
Troubleshooting: Mobile Hotspot mode .................................................................................................... 285
Bluetooth technology ............................................................................................................................... 286
How to: Bluetooth technology ................................................................................................................... 286
Troubleshooting: Bluetooth technology ..................................................................................................... 294
Media server ............................................................................................................................................ 297
How to: Media server ................................................................................................................................ 297
Smart accessories .................................................................................................................................... 299
About the Smart Accessories application .................................................................................................. 299
Set up a new dock .................................................................................................................................... 299
Change a dock profile ............................................................................................................................... 300
Delete a saved dock profile ....................................................................................................................... 300
Power and battery .................................................................................................................................... 301
How to: Power and battery ........................................................................................................................ 301
Troubleshooting: Power and battery .......................................................................................................... 305
Storage space and media cards ................................................................................................................ 306
How to: Storage space and media cards ................................................................................................... 306
Troubleshooting: Storage space and media cards ..................................................................................... 312
Search ..................................................................................................................................................... 314
How to: Search ......................................................................................................................................... 314
Troubleshooting: Search ........................................................................................................................... 318
Security ................................................................................................................................................... 320
How to: Security ....................................................................................................................................... 320
Troubleshooting: Security ......................................................................................................................... 350
Service books and diagnostic reports ........................................................................................................ 353
Run, view, send, or delete a diagnostic report ........................................................................................... 353
Accept, delete, or restore a service book ................................................................................................... 353
Set a default recipient for diagnostic reports ............................................................................................. 354
Find your smartphone model number and version of the BlackBerry Device Software ................................ 354
I can't run or submit a diagnostic report .................................................................................................... 354
Synchronization ....................................................................................................................................... 356
How to: Synchronization ........................................................................................................................... 356
Troubleshooting: Synchronization ............................................................................................................. 359
Accessibility options ................................................................................................................................. 361
How to: Accessibility ................................................................................................................................ 361
Calculator ................................................................................................................................................ 367
Use the calculator .................................................................................................................................... 367
Convert a measurement ........................................................................................................................... 367
Glossary ................................................................................................................................................... 368
Legal notice ............................................................................................................................................. 370