Change the default message classification
Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports
this feature and your administrator must turn on message classifications.
Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact
that you haven't sent a message to or received a message from previously. If you have sent a message to or received a
message from the contact previously, your smartphone tries to use the message classification that was used for the last
On the home screen or in a folder, click the Options icon.
Click Device > Advanced System Settings > Default Services.
Change the Default Classification field.
key > Save.